Customer Service

Quickly getting the right answers to your customers is critical to keeping them happy and growing your business. Using the Salesforce Service Cloud, Ivory Digital will design a solution to help you close cases faster, provide smarter self-service, and personalize customer interactions.

• Lightning Console - Agents can manage cases faster, track customer history and view dashboards in a single view.
• Knowledge - With a cloud-based knowledge base embedded right into the console, agents can easily find, access, and deliver         the right answers to customers.
• Live Agent – This live chat software allows a customer to communicate with a service agent live via the web.
• Omni Routing - This feature automatically routes cases, leads, or other work to the most appropriate, available employee.
• Field Service Lightning - From the phone to the field, this tool ensures that you can deliver world-class customer service in              on-site interactions.
• Communities - Communities give customers the self-service portals and discussion forums they need to get the answers they       want quickly, anytime and anywhere.
• SOS - Agents can provide live video support using screen sharing and on-screen guided assistance to provide the most                     personalized customer service ever.
• Social Customer Service - Give your customer service team the tools to create and manage cases via social media channels.
• Mobile - Manage Service Cloud cases from anywhere.

To Learn more, contact us at info@ivorydigital.ca

Take your Business to the Next Level with Ivory Digital.